Privacy Policy

01 Information We Collect

We collect personal information that is reasonably necessary for operating our website, responding to inquiries, preparing estimates, arranging or discussing services, and managing our business relationships.

Information you may voluntarily provide to us includes:

• Name and contact details, including email address and telephone number.
• Property or service address and other location information you provide in an inquiry.
• The subject and contents of your message or service request.
• Information you provide when requesting an estimate, inspection, consultation, or other service.
• Information you provide during telephone communications or other direct communications with us.
• Any other information you voluntarily provide that is reasonably necessary for us to respond to your request or provide services.

We do not ask website visitors to submit payment card information through our website, and our website is not intended to be used to collect payment information.

02 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through our website infrastructure, analytics tools, tags, and similar technologies. This may include information such as browser type, device type, approximate geographic information, pages viewed, referring pages, interactions with the website, date and time of visits, and other technical information associated with website usage.

We use Google Analytics 4 (GA4), Google Tag Manager (GTM), and Google Ads-related tracking technologies for website measurement, performance analysis, conversion measurement, and advertising-related measurement. These services may use cookies, identifiers, or similar technologies and may process information in accordance with the applicable providers' own terms and privacy policies.

We do not intentionally send sensitive personal information or unnecessary identifying information to Google Analytics through website analytics events. You should not enter sensitive information into free-form website fields unless it is reasonably necessary for your service request.

03 Website Forms and Netlify

Our website uses Netlify Forms to receive and process submissions made through our website forms. Depending on the form, submissions may contain information such as your name, email address, telephone number, property or service address, subject, and message.

Netlify acts as a technology service provider for our website infrastructure and form processing. Information submitted through our forms may therefore be processed or stored by Netlify on our behalf. Netlify's own privacy practices and service terms may also apply to its handling of information as a service provider.

04 How We Use Personal Information

We may use personal information for the following purposes:

• To respond to questions, service requests, estimate requests, and other inquiries.
• To contact you by telephone regarding an inquiry, requested estimate, inspection, appointment, or service.
• To understand the nature and location of a pest-control issue so that we can determine an appropriate response.
• To schedule, coordinate, deliver, document, and follow up on services you request or purchase.
• To communicate with you about your existing customer relationship with us.
• To operate, maintain, secure, and improve our website and digital services.
• To measure website performance, advertising performance, and conversions through analytics and advertising technologies.
• To detect, prevent, investigate, and respond to security incidents, fraud, misuse, or other unlawful activity.
• To comply with legal, regulatory, insurance, accounting, and other lawful business requirements.

05 Telephone Communications

If you provide your telephone number to us or otherwise request contact, we may use that number to follow up on your inquiry, estimate, appointment, or service. Our current website inquiry process is intended for service-related communications rather than promotional telemarketing.

If our communications practices change in the future, we may update this Privacy Policy and implement any consent, identification, unsubscribe, or other requirements that may apply.

06 Consent and Lawful Collection

We collect, use, and disclose personal information in accordance with applicable privacy law. Where consent is required, we will seek meaningful consent for the relevant purpose unless an applicable legal exception permits collection, use, or disclosure without consent.

We aim to limit collection to information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you.

07 Disclosure to Service Providers and Third Parties

We may disclose or provide access to personal information to service providers that assist us with website hosting, form processing, analytics, advertising measurement, communications, information technology, security, professional services, and other business functions. Such providers may process information on our behalf and may be located in Canada or other jurisdictions.

We may also disclose personal information where required or permitted by law, including where reasonably necessary to comply with legal obligations, court orders, regulatory requirements, fraud prevention, safety requirements, or the establishment, exercise, or defence of legal claims.

Where personal information is processed by a service provider outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or national-security authorities in that jurisdiction, where applicable.

08 Google Analytics and Google Advertising Services

We use Google Analytics 4 and Google Ads-related technologies to understand website activity and measure advertising and conversion performance. Google may process information according to its own terms and privacy documentation. Analytics data may include device, browser, interaction, and approximate geographic information.

We configure our analytics implementation to avoid intentionally transmitting information that directly identifies an individual, such as names, email addresses, or other unnecessary contact information, through analytics events.

09 Cookies and Similar Technologies

Our website and third-party services may use cookies and similar technologies for essential website operation, analytics, measurement, security, and advertising-related functions. You may be able to manage cookies through your browser settings and, where applicable, through controls provided by third-party services.

Disabling certain cookies or technologies may affect website functionality or the accuracy of measurement and analytics.

10 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, establish or defend legal claims, comply with legal obligations, and otherwise meet legitimate business requirements.

Retention periods may vary depending on the nature and sensitivity of the information, the purpose for which it was collected, applicable legal requirements, and the requirements of our service providers.

11 Safeguards

We take reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect it against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

No method of transmission or electronic storage is completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

12 Accuracy and Access

We seek to keep personal information accurate, complete, and up to date to the extent reasonably necessary for the purposes for which it is used. Subject to applicable law and any relevant exceptions, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete.

13 Privacy Requests and Complaints

If you have a question, request, or concern about our handling of your personal information, please contact us using the information below. We will review privacy concerns in accordance with our obligations and applicable law.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable provincial privacy regulator, depending on the circumstances and the law that applies.

14 Privacy Breaches

We maintain procedures intended to identify, assess, contain, investigate, and respond to privacy and security incidents. Where applicable law requires reporting or notification of a breach of security safeguards, we will comply with those requirements.

15 Children

Our website and services are directed toward property owners, occupants, businesses, property managers, and other individuals seeking pest-control services. We do not knowingly seek to collect personal information from children through the website. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

16 Third-Party Websites

Our website may contain links or references to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policies of third parties before providing them with personal information.

17 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or other circumstances. The updated version will be posted on this website with a revised "Last Updated" date. Your continued use of the website after an update may be subject to the updated policy to the extent permitted by law.

18 Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact Hello Pest Control CA at hellopestcontrol9@gmail.com or 437-556-3606.